Privacy Policy
Effective Date: 16/1/2025
At Quokka Towing, we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your personal information in compliance with Australian privacy laws.
1. Information We Collect
We may collect the following types of personal information when you interact with our website or services:
- Name
- Contact details (phone number, email address)
- Location details (e.g., pickup and drop-off locations for towing)
- Vehicle details (e.g., make, model, registration)
- Any other information you voluntarily provide through forms, calls, or emails.
2. How We Use Your Information
The information we collect is used for the following purposes:
- To provide towing and related services.
- To respond to enquiries and provide quotes.
- To improve our services and customer experience.
- For record-keeping and administrative purposes.
- To comply with legal and regulatory requirements.
3. How We Protect Your Information
We take the security of your personal information seriously and implement measures to protect it from unauthorised access, disclosure, or misuse. This includes secure storage and restricted access to your information.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- With trusted service providers who assist in delivering our services (e.g., subcontractors).
- When required by law or legal authorities.
- To protect our rights, property, or safety, or that of others.
5. Cookies and Website Analytics
Our website may use cookies and analytics tools to collect non-personal data, such as browsing behaviour and website usage. This helps us improve our website and deliver a better user experience.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Opt-out of receiving marketing communications.
To exercise your rights, please contact us using the details below.
7. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Phone: (08) 6186 7449
Email: contact@quokkatowing.com.au
8. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Please review this page periodically for the latest updates.
By using our website and services, you agree to the terms of this Privacy Policy. Thank you for trusting Quokka Towing with your information.